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Small Town, Big Vision

How Olney EyeCare Achieved 15% Growth with Strategic Marketing

When you have a small practice in a close-knit community, the people you serve aren't just patients; they are your neighbors. Dr. Clark DeShon at Olney EyeCare knows this well. Building trust with local patients and delivering high-quality care is the heart of his practice. 

But like many small businesses, Olney EyeCare was struggling to stand out. Their marketing message was scattered across channels, marketing vendor performance was frustratingly inconsistent, and Dr. DeShon didn’t feel equipped to make the best use of the marketing tools at his disposal.
 
Olney EyeCare needed an expert touch — a team that could help turn the marketing chaos into a well-executed plan and guide it toward more sustainable growth. This is where we came in.

Client:
OlneyEyeCare

Services provided:
StoryBrand Messaging
Website Development
Fractional CMO

Collaboration period
2022-Present

Case Study" Olney EyeCare Thumbnail for PDF.

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The Symptoms of Marketing Myopia

When you’re not a marketer, it’s too easy to become nearsighted about your marketing efforts — especially when managing a small team and a tight budget. Without an effective strategy, you’ll likely spend too much of your resources with little to show for it.

For Olney EyeCare, this meant:

  • Inconsistent messaging led to confusion in the community about what Olney offered. 
  • Missed key opportunities and tools because of knowledge gaps. 
  • Wasted investments on disappointing vendor performance. 

 “So  when it came to us, we really were kind of all over the place with not only the things that we were saying and the way we were marketing but didn't have any idea on how to use any of the tools to get the word out and market what we do and to say how well we do it.”

Dr. Clark DeShon, Olney EyeCare

Olney EyeCare had big potential. If they could clarify their marketing strategy, their office could experience significant growth. But they couldn’t do it alone. 

You Shouldn’t DIY Your Eyecare (Or Your Marketing)

Dr. DeShon’s story highlights a familiar frustration for optometry practices: marketing feels like an endless problem. The more time you spend thinking about acquiring new patients, the less time you spend actually caring for them — and that’s no way to run a medical office. Yet, your office has to grow. Without the right guidance, growth can feel impossible.

For Olney EyeCare, the team often wondered:  

  • What if we waste our budget allocating resources to marketing channels that don’t work? 
  • How do we even know if something is working? 
  • What if we fail to attract new patients or even worse — lose existing ones?
  • How do we avoid getting stuck in a cycle of bad marketing decisions? 

But the rewards of getting it right were equally clear. If Olney EyeCare has a dedicated marketing expert on their team, they can: 

Understand what’s working
Use their budget efficiently and effectively 
Make data-driven decisions that ultimately drive more patients, glasses sales, and so much more.

Our Marketing Perscription for Olney Eyecare

When Olney EyeCare partnered with us, they tapped into a team of marketing experts. As Fractional CMOs (Chief Marketing Officers), we serve as Olney EyeCare’s marketing leadership so that they no longer have to play the marketing guessing game. From building a sound strategy to overseeing execution, our team brings structure and clarity that Olney EyeCare hadn’t previously had. We use our proven approach, tailored for Olney EyeCare’s unique market, to build on the unique strengths of Dr. DeShon and his practice while tackling the key issues holding them back.

Here’s how we helped build Olney EyeCare’s marketing:

Crafted a Clear Brand Message
We started by using the StoryBrand Framework to craft a strong, cohesive brand message written by a StoryBrand Certified Guide. By honing in on Olney EyeCare’s mission and Dr. DeShon’s natural warmth and humor, we captured the same approachable voice that patients feel when they enter the office. We even wove in Dr. DeShon’s own words—“eyes are weird”—to help patients feel seen and understood in anxieties they may have when it comes to visiting the optometrist, 
Revamped the Website with Unified Messaging
Armed with a clear brand message, we rewrote Olney EyeCare’s website to bring that clarity into their public-facing content. Now, prospective patients would immediately see a consistent, reassuring message that answered their questions, addressed their concerns, and encouraged them to take the next step toward better eye care.
Executed Targeted Campaigns
Our next step was to bring in our skilled network of vendors to implement tailored patient acquisition and retention strategies. By managing campaigns for specialized services and events, like Neurolens and Black Friday promotions, we could speak directly to patients’ needs and boost specific offerings. Each campaign aligned with Olney’s broader goals, helping build trust and interest in key areas.
Equipped Their Internal Marketing Team
To ensure long-term marketing success, we helped source and equip a marketing technician to manage Olney EyeCare’s social media, contribute to campaign strategy, and build local business partnerships. This hyper-local focus replaced generic, vendor-provided content to bring locationally and culturally relevant messaging and community collaborations, helping Olney EyeCare stand out, strengthen its brand presence, and attract more patients.
Tracked Results and Refining Strategies
Marketing is never a “set it and forget it” game. By carefully tracking each campaign's performance, we adjusted strategies and reallocated resources, ensuring Olney EyeCare made the most of its marketing budget. 

Through this tailored approach, we transformed Olney EyeCare’s scattered marketing into a cohesive, strategic plan that fueled growth, clarified their brand, and established Dr. DeShon as the community's trusted eye care provider.

“Well, the aha moment was when I started to see a significant uptick in new patients. The more people knocked on the door and tracked us down through social media and calls, the more I thought, “Wow, this stuff is working.” And I can tell that not only more patients, but we had a big jump in revenue for the first quarter.”

Dr. Clark DeShon, Olney EyeCare

Clearer Vision, Bigger Wins

We stepped in to help Olney EyeCare cut through the noise and get back on track. Our extensive experience helped give Olney EyeCare the tools to eliminate what we call “marketing myopia” and focus on a clear path forward. 

With our marketing leadership, Olney EyeCare could stop guessing and start growing purposefully. And we think the results speak for themselves.

New Patient Exams Increased by 22% in 2024
The consistent messaging and targeted approach boosted community awareness, leading to an influx of new patients.
Average Revenue per Patient Rose by 10% in 2024
Olney EyeCare attracted more patients and increased patient satisfaction, encouraging loyalty and higher average spending.
Reduced New Patient Acquisition Costs by 40% compared to 2023
With smarter spending on high-impact marketing channels, Olney EyeCare significantly improved its marketing efficiency.

Olney Ditched Marketing Myopia – Will You?

With the right expert leading your marketing efforts, a practice of any size can set and achieve clear growth goals—just like Olney EyeCare. Unified messaging, data-driven decisions, and streamlined marketing efforts transformed Olney EyeCare’s operations and positioned it as a trusted name in its community.

Ready to See Better Marketing for Your Practice?

Let our team guide you to marketing clarity. Whether your practice or goals are big or small, we’re here to help you make an impact where it matters most.

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